Partnerships & coverage

Research across the industries consumers use every day.

Summit Survey Solutions is a market research and consumer insights company specializing in customer feedback surveys, public opinion research, and consumer behavior studies. We conduct independent surveys and research projects across a wide range of industries to help organizations better understand customer experiences, satisfaction levels, purchasing habits, and market trends.

Our survey programs regularly gather feedback from consumers regarding their experiences with banking institutions, retail stores, telecommunications providers, insurance companies, online shopping platforms, delivery services, and other consumer-facing businesses — including major Canadian banks, financial service providers, supermarkets, department stores, telecom companies, insurers, transportation services, and e-commerce platforms.

By collecting and analyzing consumer opinions, we help organizations identify opportunities for improvement, measure satisfaction, evaluate service quality, and make informed business decisions. Our commitment to data accuracy, participant confidentiality, and unbiased research ensures clients receive reliable insights that support strategic growth and enhanced customer experiences.

40+
Industries actively tracked
120k+
Annual survey responses
6
Languages supported
North America
Field network reach
Sectors we cover

Banking & financial services

  • TD Bank Group logoTD Bank Group
  • Scotiabank logoScotiabank
  • BMO logoBMO
  • CIBC logoCIBC
  • National Bank of Canada logoNational Bank of Canada

Digital & alternative banks

  • EQ Bank logoEQ Bank
  • Wealthsimple logoWealthsimple
  • Tangerine Bank logoTangerine Bank
  • Simplii Financial logoSimplii Financial
  • Laurentian Bank logoLaurentian Bank

Retail stores

  • Walmart Canada logoWalmart Canada
  • Costco Canada logoCostco Canada
  • Canadian Tire logoCanadian Tire
  • Best Buy Canada logoBest Buy Canada
  • The Home Depot Canada logoThe Home Depot Canada
  • Loblaws logoLoblaws
  • Sobeys logoSobeys
  • Metro Inc. logoMetro Inc.

Telecommunications

  • Rogers Communications logoRogers Communications
  • Bell Canada logoBell Canada
  • TELUS logoTELUS
  • Freedom Mobile logoFreedom Mobile
  • Videotron logoVideotron

Insurance

  • Manulife logoManulife
  • Sun Life Financial logoSun Life Financial
  • Canada Life logoCanada Life
  • Desjardins Insurance logoDesjardins Insurance
  • Intact Insurance logoIntact Insurance

Delivery & transportation

  • Uber Canada logoUber Canada
  • Uber Eats logoUber Eats
  • DoorDash Canada logoDoorDash Canada
  • Instacart Canada logoInstacart Canada
  • Canada Post logoCanada Post
In their words

What partners say about working with Summit.

"Summit's panel quality and weighting transparency set them apart. Their satisfaction tracker has become a fixture in our quarterly business reviews."
VP, Customer Experience
Retail banking
"We needed unbiased polling on a tight deadline, with documented methodology we could publish. Summit delivered both — and the field work was flawless."
Director of Research
Public policy
"The Summit team treats every wave like the first one. Quality controls, response monitoring, and a final read-out we can actually act on."
Head of Insights
Telecommunications
Popular survey categories

Highest-participation categories in our active research programs.

Banking servicesCredit cardsGrocery storesTelecommunicationsInsuranceOnline shoppingFood delivery appsGas stationsPharmaciesTravel & hospitality