Research across the industries consumers use every day.
Summit Survey Solutions is a market research and consumer insights company specializing in customer feedback surveys, public opinion research, and consumer behavior studies. We conduct independent surveys and research projects across a wide range of industries to help organizations better understand customer experiences, satisfaction levels, purchasing habits, and market trends.
Our survey programs regularly gather feedback from consumers regarding their experiences with banking institutions, retail stores, telecommunications providers, insurance companies, online shopping platforms, delivery services, and other consumer-facing businesses — including major Canadian banks, financial service providers, supermarkets, department stores, telecom companies, insurers, transportation services, and e-commerce platforms.
By collecting and analyzing consumer opinions, we help organizations identify opportunities for improvement, measure satisfaction, evaluate service quality, and make informed business decisions. Our commitment to data accuracy, participant confidentiality, and unbiased research ensures clients receive reliable insights that support strategic growth and enhanced customer experiences.
Banking & financial services
TD Bank Group
Scotiabank
BMO
CIBC
National Bank of Canada
Digital & alternative banks
EQ Bank
Wealthsimple
Tangerine Bank
Simplii Financial
Laurentian Bank
Retail stores
Walmart Canada
Costco Canada
Canadian Tire
Best Buy Canada
The Home Depot Canada
Loblaws
Sobeys
Metro Inc.
Telecommunications
Rogers Communications
Bell Canada
TELUS
Freedom Mobile
Videotron
Insurance
Manulife
Sun Life Financial
Canada Life
Desjardins Insurance
Intact Insurance
Delivery & transportation
Uber Canada
Uber Eats
DoorDash Canada
Instacart Canada
Canada Post
What partners say about working with Summit.
"Summit's panel quality and weighting transparency set them apart. Their satisfaction tracker has become a fixture in our quarterly business reviews."
"We needed unbiased polling on a tight deadline, with documented methodology we could publish. Summit delivered both — and the field work was flawless."
"The Summit team treats every wave like the first one. Quality controls, response monitoring, and a final read-out we can actually act on."